Privacy Policy

We collect information that you provide directly to us when you create an account, apply for a property, sign a lease, submit a maintenance request, or make a payment. This may include your name, email address, phone number, mailing address, government-issued identification details, employment and income information, and payment method details.

We also automatically collect certain usage data when you access Garvo, such as your device type, browser type, IP address, pages visited, and the dates and times of your visits.

We use the information we collect to provide, operate, and maintain the Garvo platform; to process applications, leases, and rent payments; to communicate with you about your account and properties; to respond to your support requests; to monitor and prevent fraud or unauthorized activity; and to comply with our legal obligations.

Certain information, such as Social Security numbers and government identification numbers, is treated as sensitive. This data is encrypted at rest and is only accessible to authorized personnel on a strict, need-to-know basis. We never sell sensitive personal information.

We share information with service providers who help us operate Garvo, such as payment processors, email delivery services, and cloud hosting providers, under contracts that require them to protect your information. We may also disclose information when required by law or to protect the rights, property, or safety of Garvo, our users, or others.

We do not sell your personal information to third parties for their own marketing purposes.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide our services. Application data is retained for a limited period based on your organization's settings and then purged. When information is no longer needed, we delete or anonymize it in accordance with applicable law.

You may access, update, or correct your account information through the app. You can request export or deletion of your personal data by contacting us. Depending on your location, you may have additional rights under applicable privacy laws, such as the right to object to processing or to withdraw consent.

We use cookies and similar technologies to operate the platform, remember your preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect some features of Garvo.

Garvo is not intended for use by children under the age of 18, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

Garvo may be used from various locations. If you access the platform from outside the region where it is hosted, your information may be transferred to and processed in that region. By using Garvo, you consent to such transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page and, for material changes, provide a more prominent notice. Your continued use of Garvo after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, you can reach us through the Contact page on this site.